Integrato
Message first
Don’t wait for the customer to find a bot. Start the conversation from your Telegram number, right inside the CRM.
Customer’s number →➤ Message
INTEGRATO × SIMLA CRM
Message customers first
in Telegram —
straight from Simla CRM.
From your own number, from the customer or order card. The customer’s replies land in Simla chats, next to the order.
Your number. A familiar messenger. All inside the CRM.
Your TelegramCompany number connected
✓Start the conversation. Continue in Simla.
ONE FAMILIAR WORKSPACEYour Telegram numberE-chatIntegratosimlaCRM
DON’T WAIT FOR AN INCOMING MESSAGE
Customer left a phone number?
Start with “Hello”.
Confirm the order, offer a replacement or send delivery details. The first step is yours.
THE FIRST MESSAGE
One click and you’re ready to write.
The side panel opens. Write your message and click “Send”.
«Hi Anna! Thank you for order #1048. Would tomorrow be a good day for delivery?»
CONVERSATION IN THE SCREENSHOT
- Agent · 12:40
- Hi Anna! Thank you for order #1048. Would tomorrow be a good day for delivery?
- Anna · 12:42
- Hello! Yes, after 2 pm, please.
- Agent · 12:43
- Great! We’ll let the courier know.
- Anna · 12:44
- Thank you! I’ll be there.
“Message”, right below the phone number
Open the order details. The button is in the Customer section, next to their contact details.
CLOSER TO THE CUSTOMER
Fewer switches.
More conversations.
The order next to the chat
Write from the customer or order card. The purchase details stay in front of the agent.
Your company number
The customer gets the message in the Telegram they already use. The agent replies from Simla chats — photos and files go both ways.
Lampa StoreCompany account in Telegram
A SIMPLE LINK
Your Telegram.
Your Simla.
One module in between.
E-chat connects your number, and Integrato links it to Simla chats.
Go to setup ↗- 01
Connect the number in E-chat
Add your business Telegram number in your E-chat account and copy the API key.
- 02
Install the Integrato module
From the Simla catalog or in your Integrato account: enter your Simla account and the number — about ten minutes.
- 03
Message your first customer
Open the customer or order card and start the conversation.
HAVE A QUESTION?
Let’s sort it out
before you connect.
How is this different from a Telegram bot?
A bot can’t write first — the customer has to find and start it. Here it’s your own Telegram number connected through E-chat, and the agent opens the conversation from Simla.
Where does the agent handle the conversation?
In Simla chats, just like any other channel. You can start from the customer or order card.
Can I message any number?
The recipient has to use Telegram. If the number has no messenger, the Simla chat shows a “not delivered” mark.
Can I see that the message arrived?
Yes, the delivery status shows up in the Simla chat. Photos and files can be sent both ways.
What do I need to connect?
A Simla account, a Telegram number in E-chat and the Integrato module. Pricing is listed in the Simla catalog.
A GOOD SALE STARTS WITH A CONVERSATION