Integrato
Message first
Start the conversation from your Viber number whenever you need to confirm an order or reach a customer.
Customer’s number →◔ Message
INTEGRATO × SIMLA CRM
Message customers first
in Viber —
straight from Simla CRM.
From your own number, from the customer or order card. The customer’s replies land in Simla chats, next to the order.
Your number. A familiar messenger. All inside the CRM.
Your ViberCompany number connected
✓Start the conversation. Continue in Simla.
ONE FAMILIAR WORKSPACEYour Viber numberE-chatIntegratosimlaCRM
DON’T WAIT FOR AN INCOMING MESSAGE
Customer left a phone number?
Start with “Hello”.
Confirm the order, offer a replacement or send delivery details. The first step is yours.
THE FIRST MESSAGE
One click and you’re ready to write.
The side panel opens. Write your message and click “Send”.
«Hi Anna! Thank you for order #1048. Would tomorrow be a good day for delivery?»
CONVERSATION IN THE SCREENSHOT
- Agent · 12:40
- Hi Anna! Thank you for order #1048. Would tomorrow be a good day for delivery?
- Anna · 12:42
- Hello! Yes, after 2 pm, please.
- Agent · 12:43
- Great! We’ll let the courier know.
- Anna · 12:44
- Thank you! I’ll be there.
“Message”, right below the phone number
Open the order details. The button is in the Customer section, next to their contact details.
CLOSER TO THE CUSTOMER
Fewer switches.
More conversations.
The order next to the chat
Write from the customer or order card. The purchase details stay in front of the agent.
Your company number
The customer gets the message in the Viber they already use. The agent replies from Simla chats — photos and files go both ways.
Lampa StoreCompany account in Viber
A SIMPLE LINK
Your Viber.
Your Simla.
One module in between.
E-chat connects your number, and Integrato links it to Simla chats.
Go to setup ↗- 01
Connect the number in E-chat
Add your business Viber number in your E-chat account and copy the API key.
- 02
Install the Integrato module
From the Simla catalog or in your Integrato account: enter your Simla account and the number — about ten minutes.
- 03
Message your first customer
Open the customer or order card and start the conversation.
HAVE A QUESTION?
Let’s sort it out
before you connect.
Is this a Viber number or a bot?
It’s your own Viber number connected through E-chat. The customer receives the message from that number, not from a bot.
Where does the agent handle the conversation?
In Simla chats, just like any other channel. You can start from the customer or order card.
Can I message any number?
The recipient has to use Viber. If the number has no messenger, the Simla chat shows a “not delivered” mark.
Can I see that the message arrived?
Yes, the delivery status shows up in the Simla chat. Photos and files can be sent both ways.
What do I need to connect?
A Simla account, a Viber number in E-chat and the Integrato module. Pricing is listed in the Simla catalog.
A GOOD SALE STARTS WITH A CONVERSATION